After payment is authorised, an order may pass through verification, inventory allocation, picking, packing and hand-off to a fulfilment or delivery partner. Processing speed can vary by product, supplier, warehouse, public holidays, demand and destination.
If a specific processing estimate is shown at checkout or in the order confirmation, treat it as an estimate unless we expressly state that it is guaranteed.
Delivery windows depend on the destination, shipping method, carrier and fulfilment location. Estimates can change because of customs, weather, seasonal demand, carrier disruption, strikes, public holidays, remote-area handling or events outside our reasonable control.
We will use reasonable efforts to deliver within the communicated timeframe and will provide information about material delays when we are able to do so.
The destinations available at checkout are the destinations we currently support for the relevant products. Some products cannot be shipped to every country or region because of carrier restrictions, supplier limitations, product regulations or import rules.
Shipping charges, if any, will be shown before you complete checkout. Free-shipping promotions may have minimum spend, geographic, product or timing conditions. If a promotion has specific terms, those terms form part of the offer.
Where tracking is available, details may be sent by email or made available through the order interface. Tracking can take time to update after dispatch.
Orders containing several items may be divided into separate parcels when products are stored in different locations or handled by different fulfilment partners. Split delivery does not by itself mean that an item is missing.
For cross-border deliveries, customs duties, import VAT, brokerage charges or other local fees can arise. Unless checkout expressly states that those amounts are included or collected by us, the recipient may be responsible for them. Local customs authorities control assessment and collection.
Please check the delivery name, address, postal code, telephone number and any access instructions before submitting the order. If you notice an error, contact us immediately. We cannot guarantee that an address can be changed once fulfilment begins.
Where a parcel is delayed, lost or returned because the customer supplied an incorrect or incomplete address, any re-shipping, return or refund treatment will depend on the circumstances and applicable law.
Carriers may make one or more delivery attempts or hold a parcel for collection. If a parcel is returned after refusal, failed delivery or failure to collect it, we will review the circumstances. Reasonable additional shipping or handling costs may be deducted or charged where lawful and where the issue was not caused by us.
If a parcel is materially overdue, contact support@vyior.com with your order number. We may ask you to confirm the delivery address and to check with household members, neighbours, building reception or a local collection point where appropriate. We will then review the tracking and contact the fulfilment or delivery partner if necessary.
For any queries or further assistance, please feel free to contact us at support@vyior.com. You can also visit our website at vyior.com. Registered ID: HE 500354.
Registered Office: 4 Evagora Pallikaridi, Alambra, 2563, Nicosia, Cyprus