01 / Before an order is dispatched
If you want to cancel an order, contact support@vyior.com as soon as possible and include your order number and the email address used at checkout.
We will try to stop the order before it is committed to fulfilment. Cancellation cannot be guaranteed once picking, packing, supplier fulfilment or dispatch has begun. If the order cannot be stopped, you may still be able to use your statutory withdrawal or return rights after delivery.
02 / Orders we cancel
We may cancel all or part of an order if a product is unavailable, payment cannot be verified, the price is clearly incorrect, delivery is not available to the destination, fraud or misuse is reasonably suspected, or a legal/compliance issue prevents fulfilment.
If we cancel an item after payment has been taken, we will refund the amount paid for that item and any directly attributable charge that must be refunded under applicable law.
03 / EU consumer withdrawal right
If you are a consumer in the European Union, you will generally have 14 days after receiving goods to tell us that you wish to withdraw from an eligible online purchase. You do not have to give a reason.
To exercise the right, send a clear statement to us before the withdrawal period expires. Returning a parcel without communicating your decision may not by itself be enough. After notifying us, you should return the goods within the legal return period.
04 / Exceptions
The withdrawal right can be excluded or limited for categories specified by law. Examples can include goods made to your specifications or clearly personalised, certain perishable items, and sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.
Any exception will be applied only where the circumstances and applicable law allow it.
05 / Refund after cancellation or withdrawal
Approved refunds are normally sent to the original payment method. Where a statutory withdrawal applies, the refund will include the standard outbound delivery cost to the extent required by law, but not an additional amount paid solely for a premium or express delivery option.
For a withdrawal after delivery, we may be entitled to wait until the goods are returned or until you provide evidence that they have been sent back, whichever occurs first. Your bank or payment provider may need additional processing time after we issue the refund.
PRACTICAL TIP | If the parcel has already been dispatched, do not refuse or abandon it without contacting us. A managed return is usually the safest way to protect tracking and refund evidence. |
CONTACT & OPERATOR DETAILS
For any queries or further assistance, please feel free to contact us at support@vyior.com. You can also visit our website at vyior.com. Registered ID: HE 500354.
Registered Office: 4 Evagora Pallikaridi, Alambra, 2563, Nicosia, Cyprus